The company is aware that after a December 16, 2003 price change on the ReplayTV 5500 Series DVRs, some retail outlets sold products that were mistakenly labeled on the outside of the box to indicate that 3 years of service was included in the price of the product. In addition, in a few cases, the company's call center inadvertently told some customers that the new price did include 3 years of service. For those customers who were confused by these mistakes, the company will provide three years of free service. ReplayTV will work with customers to verify mistakenly labeled product by retailer and date of purchase through product serial numbers and receipts. ReplayTV will use its call center records to identify those customers who contacted the call center and received incorrect information.

ReplayTV regrets any pricing confusion that resulted from labeling inconsistencies during the holiday season.